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Gepf Cape Town Office Relocates

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Cape Town: Tuesday, 29 March 2022

The Western Cape regional office of the Government Employees Pension Fund (GEPF) is relocating to new premises. The office, previously located at Thibault Square, Standard Bank Building in Long Street, Cape Town, will start operating from the Buitengracht Centre at 125 Buitengracht Street from Thursday 31 March 2022.

The new premises have a much bigger working area and office space; thus, the walk-in service center will be able to accommodate more people inside as opposed to clients queueing in the streets where they are often forced to contend with the harsh elements and may potentially be exposed to threats to their safety.

According to Mario Johns, GEPF Branch Manager in the Western Cape, the GEPF is committed to ensuring that its members, pensioners, and beneficiaries receive quality services and that those services are offered in the most comfortable, safe, and client-friendly environment. The operating hours are from 07:00 to 16:00.

In trying to get services closer to the people, the GEPF has nine (9) walk-in centers and seven (7) satellite offices across the country.

The GEPF is Africa’s largest pension fund with more than 1.2 million active members and over 473 000 pensioners and beneficiaries. It is a defined benefit fund that manages pensions and related benefits on behalf of government employees that currently boast assets worth more than R2.09 trillion.

Ends

For more information please contact:
Rakgwatha Mokou (Manager: Media and Stakeholder Relations)
Telephone: +27 (0) 12 319 1126
Mobile: +27 (0) 81 814 0030
Email: Rakgwatha.Mokou@gpaa.gov.za

Mack Lewele (Senior Manager: Communications)
Telephone: +27 (0) 12 399 2543
Mobile: +27 (0) 82 450 5076
Email: Mack.Lewele@gpaa.gov.za

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Date: 12 December 2024 Pretoria – The Government Employees Pension Fund (GEPF)

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Dear Members and Pensioners Please be advised that the GEPF self-service portal

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Breach Notification

NOTIFICATION OF SECURITY COMPROMISE AS PER SECTION 22 OF THE PROTECTION OF PERSONAL INFORMATION ACT, 4 OF 2013 ("POPIA")

The GEPF experienced a security breach and the compromise of personal information held on the GPAA systems and records between February and March 2024. Data subjects were notified of the security breach and potential compromise of personal information on 20 March 2024.

The GPAA immediately shut down all its systems and initiated its Cyber Incident and Response Plan to mitigate the damage at the time of the security compromise. As a result, the compromise of personal information was isolated and curtailed. The GPAA initiated an investigation into the cause and extent of the security breach and committed to providing updates/outcomes of the investigation as soon as practically possible.

Although the investigation is still ongoing, the assessment recently revealed a compromise of personal information of a number of data subjects. The extent of the compromise of personal information is still being investigated and will be communicated on the conclusion of the investigation.

The GPAA has put various additional control measures in place to strengthen the security safeguards on its systems since the incident. The GPAA is working with security agencies to strengthen control measures and avoid future reoccurrences.

The GEPF and GPAA recognises the importance of safeguarding personal information and is working actively to prevent any recurrence of security compromises on the GEPF and GPAA systems.

We apologise for any inconvenience caused and assure you that every reasonable step has been taken to ensure that all GPAA systems and platforms are safe and protected from unauthorised and unlawful access.

The security compromise was reported to the relevant authorities, entities and regulators for further investigations, support and transparency.

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